Shipping policy
SHIPPING & LOCAL PICKUP POLICY
Please review this policy before completing your purchase.
SHIPPING AREA
Pretty Girl Hidden Gems currently provides shipping only within the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, international addresses, or any location that Shopify identifies as outside our available shipping area.
FREE STANDARD SHIPPING
Pretty Girl Hidden Gems pays the cost of standard shipping for products identified as eligible for shipping. The shipping carrier and service will be selected based on the package size, weight, destination, and available carrier services.
Products specifically marked “Local Pickup Only” are not eligible for shipping.
ORDER PROCESSING
Orders are generally processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from the carrier’s estimated transit time.
During periods of high order volume, processing may take longer. If we cannot ship an order within the promised timeframe, the customer will be notified and provided with the options required by applicable law.
TRACKING AND DELIVERY
Tracking information will be sent to the email address or telephone number provided during checkout after the shipping label is created.
Tracking information may take time to update after the carrier receives the package. Carrier delivery dates are estimates and are not guaranteed by Pretty Girl Hidden Gems.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact Pretty Girl Hidden Gems immediately if an address correction is needed. Address changes cannot be guaranteed after an order has been processed or transferred to the carrier.
Pretty Girl Hidden Gems is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address supplied by the customer. Additional shipping expenses resulting from an incorrect address, refused delivery, or unclaimed package may be the customer’s responsibility.
LOST, STOLEN, DELAYED, OR DAMAGED PACKAGES
We carefully inspect and package every order before shipment. After an order is transferred to the shipping carrier, delivery delays and carrier handling are outside the direct control of Pretty Girl Hidden Gems.
If your package is delayed, lost, marked as delivered but cannot be located, or arrives damaged, please contact Pretty Girl Hidden Gems promptly. We will assist with the carrier’s claim process when necessary. Customers may also be required to contact the carrier directly and provide supporting documentation.
For damaged shipments, please retain the merchandise and all original packaging. Clear photographs of the shipping box, shipping label, packaging materials, and damaged contents may be required.
Submitting a report does not automatically guarantee a refund or replacement. Carrier claims are subject to the carrier’s investigation, filing deadlines, insurance coverage, limitations, and final decision.
LOCAL PICKUP
Local pickup is available only for products specifically marked “Local Pickup” or “Local Pickup Only.”
• Customers must wait until they receive notification that their order is ready before arriving.
• Pickup must be scheduled according to the instructions provided with the order confirmation.
• Unscheduled pickups are not permitted.
• Customers should bring their order confirmation and a valid photo ID.
• The name on the identification should match the customer or authorized pickup person listed on the order.
• Local-pickup orders must be collected within the pickup period communicated to the customer.
• Products marked “Local Pickup Only” cannot be converted to shipping orders.
Local pickup availability, dates, and times are subject to change. Customers will be contacted if a scheduled pickup must be adjusted.
MYSTERY-BOX NOTICE
Mystery boxes may contain assorted customer returns, overstock, unclaimed, undeliverable, or other liquidation merchandise. Contents will vary, and specific items, brands, sizes, colors, conditions, quantities, and retail values are not guaranteed unless expressly stated in the product listing.
Please review our Refund & Return Policy before purchasing.
AGREEMENT TO POLICY
By completing a purchase, you acknowledge that you have reviewed and accepted this Shipping & Local Pickup Policy and the applicable product description.
Questions or shipping concerns may be submitted through PrettyGirlHiddenGems.com.