Refund policy
REFUND & RETURN POLICY
Please read this policy carefully before completing your purchase.
ALL SALES ARE FINAL
Due to the unique nature of mystery boxes and liquidation merchandise, all sales are final. Pretty Girl Hidden Gems does not accept returns or exchanges based on personal preference, unwanted contents, sizing, color, brand, perceived value, or item condition when the order is consistent with its product description.
Mystery boxes are sold “as-is” and may contain assorted customer returns, overstock, unclaimed, undeliverable, or other liquidation merchandise. Merchandise may vary in brand, size, color, condition, packaging, and retail value.
We do not guarantee specific products, brands, sizes, colors, quantities, conditions, or retail values unless expressly stated in the applicable product listing.
Nothing in this policy limits any rights or remedies that cannot legally be waived.
ORDER CANCELLATIONS AND CHANGES
Once an order has been submitted, it cannot ordinarily be canceled, modified, exchanged, or refunded. Customers are responsible for reviewing their selected product, delivery method, shipping address, contact information, and payment details before completing checkout.
An exception may be made when Pretty Girl Hidden Gems cannot fulfill or ship an order as promised or when cancellation or a refund is otherwise required by applicable law.
ORDER PROBLEMS
Please contact Pretty Girl Hidden Gems promptly if:
• You receive the wrong box size or product.
• Your order is materially different from the applicable product listing.
• Your order arrives with shipping damage.
• Your order does not arrive.
• Items are missing because the shipping package was opened or damaged during transit.
Photographs of the shipping box, label, packaging materials, and contents may be required. Please retain all packaging while the issue is being reviewed.
Contacting us does not guarantee a refund or replacement. Each claim will be reviewed based on the order records, product description, photographs, tracking information, carrier findings, and applicable law.
SHIPPING PROBLEMS
We carefully package every order before shipment. Delivery delays and carrier handling are outside the direct control of Pretty Girl Hidden Gems after an order is transferred to the shipping carrier.
If an order is delayed, lost, marked as delivered but cannot be located, or arrives damaged, please contact Pretty Girl Hidden Gems promptly. We will assist with the carrier’s claim process when necessary. Customers may also be required to contact the carrier and provide supporting documentation.
Carrier claims are subject to the carrier’s deadlines, investigation, coverage limitations, and final decision. Please review our Shipping & Local Pickup Policy for complete information.
PAYMENT DISPUTES AND CHARGEBACKS
Customers are encouraged to contact Pretty Girl Hidden Gems first if they believe there is a problem with an order or payment. We will make a good-faith effort to investigate and address legitimate concerns.
Customers retain any payment-dispute rights provided by applicable law and their payment provider. However, filing a knowingly false, duplicate, or fraudulent chargeback is prohibited.
Pretty Girl Hidden Gems reserves the right to provide order records, product descriptions, policy acceptance records, tracking information, proof of delivery, photographs, and customer communications to the applicable bank or payment processor when responding to a dispute.
Fraudulent payment activity may result in refusal of future service and may be addressed through lawful recovery methods.
AGREEMENT TO TERMS
By completing a purchase, you acknowledge that you have reviewed the applicable product description and agree to this Refund & Return Policy and our Shipping & Local Pickup Policy.
If you do not agree with these terms, please do not complete your purchase.
Questions or order concerns may be submitted through PrettyGirlHiddenGems.com.